First thing yesterday morning here at InsureMyRig. We got a call from a trucker in Oklahoma. Lets say his name is “Joe”

He has been a customer of InsureMyRig for eleven years. He has Non-trucking liability as well as physical damage coverage. He has always been a real pleasure to work with because he usually cracks a joke or has something else interesting or funny to say – he’s really the kind of person you like to help out.

Well yesterday he was not joking around. He is an independent contractor with a big trucking company out of Pennsylvania and he was upset because he was told by his motor carrier that his bobtail/ non-trucking liability insurance was not valid, and they would not dispatch him until he got things in proper order. He was pretty steamed up over this because he always pays his bills on time and he was pretty sure everything was ok with his non-trucking liability and automobile physical damage policies through InsureMyRig.

Thank goodness Mandie was able to get to the bottom of things. It seems like she always gets the extra special assignments and she took on the job of finding out what the heck was going on.

The first thing Mandie did was check our business records system. And there it was: as plain as the nose on your face; our customer was all paid up and there were no problems at all that we could see with Joe’s non-trucking liability and physical damage insurance. (She also noticed in the system that our customer has asked in the past about Occupational Accident insurance.)

So she told Joe that it looked fine from our end. He asked her, “Pretty please could you communicate with my motor carrier and advise them of that? I have the dispatcher’s number right here.” Mandie said, “No problem” and she called them right up. Turns out, the motor carrier had made a mistake. They actually have two drivers with very similar names and it was the other “Joe” that had the problem with his insurance (happily, that guy is not our customer)